Returns & Exchanges
At Hello Japan, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags. If your purchase isn't the perfect fit, our streamlined process makes exchanges and refunds simple and stress-free.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the unworn apparel in its original packaging, ensuring all Japanese boutique tags and labels are still attached.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing